About Us
MP Tools has been established as a family business with the same ownership since the year 2000. Our showroom is now in Alton, Hampshire having grown into these larger premises from a small shop in Farnborough. In 2005 we launched mptools.co.uk our online 'Tool Shop' we aim to offer our "best value" Draper Tool range alongside branded products including DeWalt, Ryobi & Makita to the discerning hand & power tool buyer. In 2011 we launched mpdirect.co.uk as the sister site, here we offer the same value, high quality tools but with more website features and more lines.
Our product range also extends to cleaning products, workwear, fixings & general hardware. We are able to supply at very competitive prices and have access to a huge range of other brands.
You can buy with confidence we are a family business with a need to offer a good customer service but large enough to offer great deals with our combined buying power.
Rest assured we have the credentials to trade with you, you can check us out with trading standards and we are a long time member of ISIS the leader in online certification.
We show honest and independant feedback, this is why we link to the Amazon feedback & review pages. We cannot pick the good ones and ignore the poor comments, what we show is genuine and honest comments from customers that have experienced our service.
Fast UK Delivery
We use Fedex to get your item to you as fast as will allow, you can track your order status on this website and once despatched you can track your package if sent by carrier (smaller items may be sent Royal Mail).
We aim to stock the products that we include in our catalogues and shown in mptools.co.uk, if we cannot despatch the item that you require within 48 hours we will contact you and advise you of the delivery date or an alternative product. Large items may be supplied direct from the manufacturer.
All products carry the manufacturers warranty but if you are not completely satisfied when you receive your tools you can return them within 30 days for a full refund or replacement. Just return it to us unused and in the original packaging.
Bulky Items including Ladders & Towers
Bulky items including ladders and towers are usually delivered direct from the manufacturer.
Payment
We accept payment on this website by all major credit cards. In the shop by cash & cheque. If you would like to pay for items on this website by cheque please ring 01420 85023 to arrange this.
Opening Times & Email Response
We are open 8:30am till 5:00pm Monday to Friday. We will respond to emails within 1 working day of receipt including questions regarding products and status of orders. Emails regarding orders should be directed to alton@mptools.co.uk
Trade Buyers
We can set up 'special' terms for regular trade customers. Your prices will then reflect your 'extra' buying power. We also operate an incentive scheme, details available on request.
VAT
Prices on this website are shown exclusive and inclusive of VAT at the relevant rate where applicable.
Terms & Conditions
These Terms and Conditions govern the supply of goods sold by MP Tools, 5 Rowan Industrial Estate, Mill Lane, Alton, Hants, GU34 2NQ ("we" and "us") to the customer ("you") and constitute the entire and only agreement between us in relation thereto.
MP Tools & MP Direct is a private partnership of Mr P & Mrs M Sandison.
All orders placed are subject to acceptance by us by delivery of the goods to you at which point a legally binding contract is constituted between us. The processing of your payment and acknowledgment of your order does not constitute legal acceptance of your order.
Price & Payment
1.1 The price payable for the goods you order is as set out on our web site at the time you place your order or, if you order from one of our catalogues, as set out in the catalogue from which you order provided it is a current catalogue, plus any charges for delivery and insurance as set out in the order form.
1.2 We reserve the right to change the price of commodity goods, such as copper, due to market conditions but we will confirm the prevailing price with you before accepting your order. We are not obliged to accept your order for such goods and may decline it or limit the order quantity.
1.3 On occasion, the prices payable of goods advertised on our web site may differ from those prices offered in the then current catalogue or in one of our trade counters, and we are under no obligation to honour any web site price if there is such a difference.
1.4 Occasionally an error may occur with our web site and goods may be incorrectly priced in which circumstances we will not be obliged to supply the goods at the incorrect price.
1.5 Subject to clause 1.6, we must receive payment for the whole of the price of the goods you order, and any applicable charges for delivery, before your order can be processed unless we have agreed otherwise in advance in writing.
1.6 If you are an account customer, payment shall be made in full at the end of the month following the date of invoice. Time shall be of the essence for payment. We may revoke credit if you fail to make payment when due.
1.7 If you pay by cheque allow 8 days for clearance before goods will be despatched.
Delivery & Title
2.1 Unless you order and collect the goods from one of our trade counters, we will deliver them in accordance with your order. A valid signature will be required on collection or delivery. In the unlikely event that you have not received all the goods within the stated delivery time, you must notify us immediately. You must not schedule or commence any installation work until after you have received your order and checked all the goods for any defects or missing parts.
Availability
3.1 While we endeavour to hold sufficient stock to meet all orders, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we may, at our discretion, supply or deliver a substituted product or refund you the price paid for such goods as soon as possible and in any case within 30 days or, in the case of an account customer, we may, in our absolute discretion, as soon as possible raise a credit to offset the amount invoiced to you.
Cancellation & Returns
4.1 You may cancel your order by giving us notice of cancellation within 30 days of the date of delivery to you or collection from a trade counter. Such notice may be given by phone, mail, fax or email or in person at a trade counter. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.
4.2 On cancellation for whatever reason, you must return the goods to us at your cost unless we agree that you may dispose of them in which case please comply with the manufacturer's instructions before disposing of hazardous goods. Where the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us, we will meet the cost of return but we ask that you allow us to nominate the carrier.
Warranty Claims
Customers should return their product under the manufacturers warranty following their terms and conditions. We do not refund carriage for warranty claims. This guarantee is for UK only and does not affect your statutory rights.
Liability
5.1 If you have notified us of a problem with the goods within 30 days of delivery, we will (subject to clause 3) either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question.
5.2 Goods are intended for use in the UK and we make no warranties that the goods are suitable for use outside the UK, or comply with any laws, regulations or standards of any jurisdiction outside the UK.
Age Requirement for Specific Goods
6.1 Where you place an order for age-restricted goods such as solvents and knives, you confirm that you are over the age of 18 and that delivery will be accepted by a person over the age of 18. We reserve the right to cancel your order if we reasonably believe you are not legally entitled to order certain goods.
Privacy Policy
7.1 The purpose of this statement is to set out how we use personal information that we may obtain about you. By either registering as a user of any services provided by MP Tools on this website and by using the MP Tools website generally you agree to this use.
When you register and use this site:
•You will be asked to provide certain information such as your contact details. We will store this data and hold it on computers or otherwise. We will use this data to fulfil our agreement with you.
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•We will not pass on your details to any 3rd parties for marketing purposes or use your details as a marketing tool ourselves unless you give us permission to do so in the checkout screen.
Credit Card Security
Our payment providers offers a secure payment system, this can be confirmed by the appearance of the padlock on your browser, we are also PCI compliant.
Disposal of Electrical Goods
8.1 You can now recycle your old electricals with us. If you're buying a new electrical item, we will recycle your old one for free.
Why recycle? Unwanted electrical equipment is the UKs fastest growing type of waste. many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination - harming wildlife and also human health.
We can help, we are pleased to offer our customers the chance to recycle their old electrical items. On a like for like basis. If you have purchased from us an electrical item you can send at your cost your old item (must be the same or similar product) within 28 days to Unit 5 Rowan Industrial Estate, Mill Lane, Alton, Hants, GU34 2NQ. You must email alton@mptools.co.uk before sending so we are expecting delivery.
To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.
What is WEEE? The waste electrical or electrical equipment (WEEE) directive requires countries to maximise seperate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.
Find more information on WEEE recycling, and locate your local recycling centre at www.recyclenow.com
Waste Battery Regulations
Under the waste battery regulations MP Tools are now offering a take back scheme for all portable waste batteries. You can return your waste batteries to our business premises in person (please do not post). Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com
Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End users may find stores in their local area more accessible.
